![]() ![]() Capture screenshots, mark them up, add some text, and publish right to Zendesk. ScreenSteps gives you everything you need to create customer self-service documentation that gets great results. You can show your customers exactly what you mean using marked up screenshots, and walk them through complex workflows by showing them what to do. No more repeating the same thing again and again, or having to clarify what your macro said in follow-up emails. Resolve tickets faster by sending your customers a link to your articles. ScreenSteps stores all of your images so you can revert to a previous copy. Rollback old revisions - pretty helpful if you or a member of your team makes a mistake and you need to reload an older version of your article. ScreenSteps also makes it easy to assign outdated articles to members of your team so you can divide and conquer. All you have to do is click the “Replace image” button and you can instantly replace an old screenshot with a current one that shows off your software’s new UI. ![]() Update screenshots so your customers always have the most relevant information right at their fingertips. Zendesk customers who use ScreenSteps to create high quality articles notice a drop in tickets submitted because customers can find what they need on their own, and they have fewer follow up questions asking for points of clarification. And because writing great documentation in ScreenSteps is so quick, everybody on your team will be able to write a lot more of it. You can also use presets so that your documentation looks consistent no matter who writes it. ![]() Edit: Thanks to Jon Ippolito, who tipped me off to. Because ScreenSteps is so simple to use, anybody on your team can create great tutorials. As an aside, I make these tutorials with Blue Mangos ScreenSteps software, which I highly recommend. Instead of using only text to explain how to use your software, you can incorporate multiple screenshots into an article to show your customers exactly what to do, walking them through each step of a process.Ĭollaborate with a team of agents, and get everybody to contribute their knowledge. Improve your self-service by giving your customers great answers that are crystal clear. ScreenSteps combines everything you need to organize screenshots, mark them up, add titles and text, and then publish right to Zendesk Help Center or the Legacy Web Portal. They are achieving the outcomes they desire.Fill up your Zendesk knowledge base with beautiful documentation. They are no longer creating output for the sake of output. ScreenSteps for Windows 2.8.2 B14 download - Windows 7 - ScreenSteps Desktop Visual Communication Made Easy. The production tools are moving to the background and our users are focusing on getting work done. The oppressive burden of user support is being lightened. With the ScreenSteps Support Suite companies are transforming their support processes. It provides an integrated solution for creating, publishing, distributing and updating clear, concise information. The ScreenSteps Support Suite is the embodiment of this philosophy. Just answers to questions that empower people to accomplish what they need to get done. Not a 6 month production cycle, but a 6 minute production cycle. We wanted to be able to create that content in the moment the customer needed it. We wanted to do something very simple: deliver exactly what the customer needed to know when they needed to know it. We weren’t interested in creating 500 page doorstops. There were systems that would help you dump every bit of information possible into a 500 page tome. We weren’t interested in becoming Hollywood producers. There were tools that would help you make impressive animations and videos in attempts to rival Hollywood productions. Blue Mango Learning Systems - ScreenSteps helps B2B software companies easily build and maintain a knowledge base of custom support documentation in a collaborative process. You see, we believe that in order for software documentation to really work every step of the process has to be easy.Īnd most importantly, it has to be in a format that is easy to understand. We couldn’t find anything that met our needs. We searched for development/authoring tools that would help us create the type of manuals we envisioned in the time that was available for the project. Before co-founding Blue Mango Learning Systems, he created e-learning solutions using technologies such as Director, Flash, Authorware, PHP, SQL Databases. But what they were really asking for was software documentation that was useful to their customers. The organizations we worked for were saying they wanted e-learning solutions. In 2003 we were contacted to take on what seemed like a monumental task with limited time and resources. Blue Mango Learning Systems creates software that helps organizations improve their software documentation and customer support processes. ![]()
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